Our Privacy Policy

Last Updated: May 2026

1. Welcome

At Mula Growth Studio ("we", "us", "our"), we respect your privacy. This policy outlines how we collect and use your data to provide growth services and improve our website experience, in full compliance with UK GDPR and the Data Protection Act 2018.

2. The Data We Collect

We only collect data that is necessary for our business relationship:

  • Contact Data: Your name, email, and phone number (collected via our contact forms).

  • Business Data: Your company name, website URL, and project goals.

  • Usage Data: How you use our website, including your IP address and browser type (collected via cookies and analytics).

  • Communication Data: Records of our emails, calls, and project messages.

3. How We Use Your Data

We use your information to:

  • Deliver Growth: Manage your projects, provide strategic advice, and fulfill our contract.

  • Communicate: Respond to your inquiries and send project updates.

  • Improve: Analyse website traffic to enhance our user experience.

  • Legal: Meet our tax and record-keeping obligations under UK law.

4. Tracking & Cookies

Following the "transparency-first" approach, our website uses cookies to understand visitor behaviour.

  • Essential Cookies: Required for the website to function.

  • Analytics & Marketing: We use tools like Google Analytics and Meta Pixel to track campaign performance and site traffic. You can manage your preferences or "opt-out" at any time via your browser settings.

5. Who We Share Data With

We don't sell your data. We only share it with trusted partners who help us run our studio, such as:

  • Operational Tools: Google Workspace (Email/Docs) and our accounting software.

  • Ad Platforms: If we manage your ads, data is shared with platforms like Google Ads or Meta as part of the service.

  • Legal Authorities: Only if we are legally required to do so.

6. Your Legal Rights

Under UK GDPR, you have the right to:

  • Request a copy of your data (Access).

  • Ask us to fix incorrect data (Correction).

  • Ask us to delete your data (Erasure).

  • Withdraw your consent for marketing at any time.

To exercise these rights, please email us at [email protected].

7. Security & Retention

We keep your data secure using encrypted tools and password-protected systems. We typically retain client data for 6 years to comply with HMRC requirements, after which it is securely deleted.

8. Complaints

If you have concerns, please talk to us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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